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Shipping Policy

For Shipping within Canada:

Our goal is to maximize your Murdochworld.com shopping experience by providing our customers with quality products and quick, cost effective shipping solutions. 

Canada Post is the exclusive shipping partner for Murdochworld.com. Shipping costs are calculated based on the packaged weight of the items you order and your shipping address within Canada. Shipping charges will be provided during the checkout process.

For most shipments within Canada, we use Canada Post Expedited Parcel™, a ground service which offers tracking for all items, guaranteed delivery times, and the ability to check your delivery status through www.canadapost.ca.

For smaller shipments, we use Canada Post Lettermail™, a ground service that is more cost-effective when sending smaller items. Note: Lettermail™ does not offer tracking.

Option – Faster Shipping
We are also pleased to offer the additional option of faster shipping to all destinations in Canada through Canada Post's Xpresspost™. You can select to have your order shipped with Xpresspost™ for an additional cost (see delivery details below).

Lettermail™ Delivery Standards

Table 4: Delivery standards for the Lettermail service

Delivery Zone

Local

Within Province

National

Major Urban Centres

2 days

3 days

4 days

Non-major Urban Centres

2 days

3 days

4 days

Northern Regions and Remote Centres

2 days

up to 6 days

up to 8 days

*These standards are estimates of how long it will take for the mail to be delivered. These delivery standards are not guaranteed.

Expedited Parcel™ Delivery Standards

Regular Parcel

Local — up to 2 days1
Regional — up to 5 days1
National — up to 9 days1

Xpresspost™ Delivery Standards

Local — next day
Regional — next day1
National — 2 days1

1Delivery standards are for items sent between most major urban centres and depend on origin and destination. Delivery standards are in business days, not calendar days. Find the specific delivery standard from your postal code at www.canadapost.ca/deliverytool

For some northern communities in the Northwest Territories, Yukon and Nunavut, daily service may not be available depending on road and water access.

All orders are shipped from our warehouse in Toronto. Orders will be processed 1-2 Business Days after order payments have been successfully authorized. A Business Day means a day other than Saturday, Sunday, a statutory holiday or any day normally observed as a holiday by Canada Post. Orders placed on days other than Business Days are considered as being received on the next occurring Business Day.

Total delivery time will be the processing time plus the estimated transit days listed above for Canada Post's Expedited Parcel™ service or Lettermail™ service. Orders are shipped Monday to Friday, excluding statutory holidays. All orders are shipped in durable mailing boxes, poly bubble mailers or poly mailers (depending on the product you ordered).

A Shipping Confirmation email will be sent when orders have been picked up at our warehouse by Canada Post.

Canada Post commits to providing a Delivery scan event for every barcoded item that is successfully delivered or determined to be undeliverable and returned to the sender. This provides electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned and the date and time are captured. This information is usually available immediately after delivery and no later than noon the next business day following delivery at www.canadapost.ca or through an automated phone response system by calling
1-888-550-6333.

Our customer service team can be reached at murdochmysteries@thekatalyst.com.

For Shipping Outside of Canada

Duties and Taxes for International Shipments

If your order is an international shipment it may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; Murdochworld.com has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays to your package(s) arrival.  If additional charges do occur, payment will be required prior to receiving your order.  If you decide not to pay these charges, you can refuse delivery and demand it be returned to sender.  

For USA Shipments:

Small Packet™ – U.S.A. Prices
USA Air, 5-8 business days

Tracked Packet™
USA 4-7 business days

Expedited Parcel™
4 up to 7 business days between major centres in the USA.

For International Shipments:

Small Packet™
International Air, 6-10 business days

International Parcel
International Air, 6-10 business days